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Please be advised that this site is not affiliated with the pension office.
It was created to provide general pension information only.

Service Canada email request

If you are unable to reach Pension call centre, there is an alternative way to get in touch with a Service Canada agent. Recently, the Service Canada has started an email service. You can send them a message through their online E-form portal.

Service Canada centre agents will call you back to help you follow up on the status of your pension application. Those agent are not pension processing office agents, they are the Service Canada centre agents who used to work at the local centres.

Once you have submitted your request, they will get back to you through a phone call within 2 business days.


You may reach out to them through Canada.ca website at:


(Please copy and past this link into your browser)
Once you entered the hyperlink, it will re-direct you to their secure online form portal, https://eservices.canada.ca/en/

E-form Security Word

Due to privacy reason, the call that you receive will likely be a “No Caller ID” call.
When they called you, they will tell you that they have received your email request and will ask you some security questions to confirm your identity (e.g. your SIN, your full first and last name, the program(s) you inquired, etc).
A best practice to ensure the legitimacy of the call back, we recommend you to put a security word(s) in the “Additional Information” field of the form and ask the Service Canada agent to provide it before asking for your identity.

For example: “Security word(s): “Presto”. Please provide the security word before asking for my identity on the phone. Thank you”

In this case, you can rest assure that the caller is really from Service Canada and the agent have read your security word(s) message.