Please be advised that this site is not affiliated with the pension office.
It was created to provide general pension information only.
How to quickly speak with Canada pension agent
Service Canada’s Pension Call Centre provides crucial support for individuals dealing with matters related to the Canada Pension Plan (CPP) and Old Age Security (OAS). Accessible through the phone number 1-800-277-9914, the centre is a gateway to a wide range of services and information. This detailed guide aims to streamline your experience in connecting with a call centre agent, ensuring an efficient and informative interaction.
**Understanding Service Canada’s Pension Call Centre**
The Service Canada Pension Call Centre plays an integral role in assisting Canadians with their pension-related inquiries. It is a primary point of contact for questions and assistance regarding the CPP and OAS, two key components of Canada’s retirement income system. The CPP provides monthly payments to eligible retirees, people with disabilities, and surviving family members of contributors, while the OAS offers a monthly payment available to most Canadians aged 65 and over.
**Initial Connection: Language Preference**
– Upon calling 1-800-277-9914, the first step involves selecting your preferred language. This can be done by pressing “1” for English or “2” for French.
– Promptly choosing your language is essential for moving forward in the call.
**Identification Process: Representing Self or Others**
– After the language selection, you will encounter an automated message. Patiently wait for this message to conclude before proceeding.
– The system will then ask whether you are calling about your own pension matters or on behalf of someone else. To indicate that you are calling for yourself, press “1”. If you are calling for someone else, press “2”.
**Navigating the Social Insurance Number (SIN) Prompt**
– One of the key steps in the call is the request for your Social Insurance Number (SIN). However, an interesting shortcut exists here. Instead of entering your SIN, you can simply wait for approximately 5 seconds, and the system will automatically move on to the next step. This bypass can be a time-saver and simplifies the process.
**Direct Connection to Call Centre Agents**
– Following the SIN step, you’ll reach the choice menu. Here, pressing “9” directly connects you to a call centre agent.
– The call centre is known for its efficient response times, with average wait times around 15 minutes, though this may vary depending on call volumes.
**Summarizing the Call Process**
– Remembering the sequence 1 (for English), wait, 1 (if calling for yourself), wait, and then 9 (to connect to an agent) can be extremely helpful.
– This sequence is tailored to navigate through the automated system swiftly and reduce overall waiting time.
**Importance of the Call Centre**
– The Service Canada Pension Call Centre is more than just a helpline. It is a vital resource for retirees, individuals planning for retirement, and those managing the affairs of family members.
– The centre’s agents are trained to provide detailed information about eligibility, payment amounts, application procedures, and more. They also assist with urgent concerns and can guide callers through complex scenarios.
**Preparation for the Call**
– To make the most out of your call, it’s advisable to have all relevant information at hand. This includes your Social Insurance Number, date of birth, and any specific questions or details pertaining to your CPP or OAS inquiry.
– Being prepared can significantly speed up the process and ensure that the agent can provide targeted and efficient assistance.
**What to Expect**
– Call centre agents are equipped to handle a broad spectrum of inquiries. They can assist with applications for CPP or OAS, address questions about payment schedules, and provide guidance on changing personal information.
– For complex issues, agents can escalate the matter to more specialized departments within Service Canada.
**Additional Resources**
– Apart from the call centre, Service Canada offers online resources, including detailed guides, application forms, and a frequently asked questions section on their website.
– These online resources can be invaluable, especially for gaining a basic understanding of CPP and OAS before speaking to an agent.
By utilizing this guide to connect with Service Canada’s Pension Call Centre, you are equipped to efficiently navigate through the phone system. This approach not only saves time but also enhances the quality of your interaction, allowing you to focus on resolving your queries or receiving the necessary guidance regarding your pension-related concerns.
More Read: CPP & OAS application wait time
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Burhan ter
January 9, 2022 2:57 pmTo whom it may concern,
My name is Burhan ter
I am on CPP disability. I need to get in touch with some one about my monthly payment amount it’s urgent,I am leaving my email if someone can help me with this please.
Right now I am out of country cause of family health issues. So this the only way right now for me to communicate with email..
Thank you
Best regards
Burhan ter
PensionExpert
January 10, 2022 4:25 pmHi Burhan,
Please be advised that our blogsite is not affiliated with the government’s pension office. You must contact pension call centre directly at 1-800-277-9914 to inquire. If you need to reach out to pension office from oversea, you may call using 1-800-COLLECT at 1-613-957-1954.
John
PensionCanada.ca team
Post: https://pensioncanada.ca.newgatewayca.a2hosted.com/contacting-the-cpp-oas-office-from-oversea/
Stacey
January 26, 2022 11:08 amHello, who/where do I contact in regards to changing my direct deposit banking information for my CPP cheque?
Thank you,
Stacey
PensionExpert
January 26, 2022 9:02 pmHello Stacey,
The best way is to call pension call centre directly and their agent on the phone can help you change your direct deposition information. Another way is to do it through your My Service Canada Account. But you need to have access first.
Aaron
PensionCanada.ca Team
MARILYN HESS
January 28, 2022 11:41 amPlease be advised I have not received my Jan 2022 payment as of today and was wondering if there was an issue
Thank you
PensionExpert
January 28, 2022 11:51 amHello Marilyn,
You must contact pension call centre at 1-800-277-9914 to find out. Our blogsite provide general information about pension program only.
Aaron
PensionCanada.ca Team
Joan
February 13, 2022 8:24 amIs a phone call regarding Death to Pension Call centre 1-800-277-9914 enough to cancel Pensions and secure Death benefit? What is their mailing address. Thank you. Joan
PensionExpert
February 13, 2022 2:53 pmHello Joan,
You may call pension call centre first to stop the diseased pensioner’s CPP/OAS payment. The estate can cash out the last benefit payment in the month of death. While on the phone, the call centre agent will be able to mail you the death benefit and survivor’s pension application form. The application kit will indicate the return mailing address or you may visit your local Service Canada centre to submit the application.
John T.
PensionCanada.ca Team
DESPINA KARATZIDOU
February 14, 2022 2:48 pmDear sirs,
I am a Greek and Canadian citizen and i live in Greece.I would like to know if get canada peension plan
and where are you sending my money.
I have received this month the NR4 slip statements:of ammounts paid or credited to non-residents of
Canada with income code number 86 and gross income 500.00.last year my income code was 49 and gross income 2760,96 i would like to have an eplaination.
Thank you
PensionExpert
February 16, 2022 12:17 pmhello Despina,
You must contact pension call centre directly for details. If you are calling form oversea, you may use 1-800-Collect call to dial for free. Please visit our post: https://pensioncanada.ca.newgatewayca.a2hosted.com/contacting-the-cpp-oas-office-from-oversea/
John T.
PensionCanada.ca Team
Richard Harris
March 14, 2022 9:38 pmI live in USA Oregon I need help setting up my new account I need give my new account number and routing number
PensionExpert
March 16, 2022 12:04 pmHello Richard,
You may find out how to contact Service Canada pension office from oversea through our post: https://pensioncanada.ca.newgatewayca.a2hosted.com/contacting-the-cpp-oas-office-from-oversea/
As far as we know, someone who is not permanently living in Canada cannot create a My Service Canada Account. You can continue to deal with the pension office by phone.
regards,
John T.
PensionCanada.ca team
Darryl Bailey
March 15, 2022 5:39 pmIt is now March 15, 2022 and my T4a slips for OAS and CPP have still not come from the government.
None of my friends have received theirs either.
The notice at the top of this website page says to phone 1-800-277-9914 to report that I haven’t received my slips for tax purposes, but I can’t get through on that line. I’ve tried and sat waiting for an hour an a half, but no one gets back to me.
Why isn’t anyone getting their T4a slips for OAS and CPP?
PensionExpert
March 16, 2022 12:07 pmHello Darryl,
Usually the end of the week, Thur and Fri, are the best day to contact pension call centre. Below are the step by step instruction that you can find in our post: https://pensioncanada.ca.newgatewayca.a2hosted.com/how-to-easily-speak-to-cpp-oas-call-centre-agent/
Once connected, press “1” right away for English language ( “2” for French).
Wait for the automated message to end.
Press “1” again if you are calling for yourself or “2” if you are calling on someone’s behalf.
The system will ask you to input your Social Insurance Number, wait for about 5 second and you will be able to continue to the choice menu. You don’t need to enter your SIN to continue.
The choice menu will come up, press “9” to get connected to the call centre agent.
Pension call centre are generally quick in responding to phone calls. Its normal wait time is about 15 minutes.
hope this helps
Melyssa
PensionCanada.ca team
Susan
April 11, 2022 6:12 pmStill no t4AOAS slip on April 11. What is the hold up?
PensionExpert
April 11, 2022 9:45 pmHello Susan,
If you have not received your mailed T4 CPP/OAS, you can either try to download it through My Service Canada Account or you may contact the Service Canada pension call centre at 1-800-277-9914 to request a replacement copy. While on the phone, you may ask the agent to read out the T4 box numbers so you can have the necessary info to input in your tax filing.
Usually, the end of the week, Thur and Fri, are the best day to contact the pension call centre. Below is the step by step instructions that you can find in our post: https://pensioncanada.ca.newgatewayca.a2hosted.com/how-to-easily-speak-to-cpp-oas-call-centre-agent/
Aaron
PensionCanada.ca Team
mary
April 12, 2022 2:49 pmhello i received a letter about cppd… waited for an hour but the system hung up on me…wanted to let service canada knows iam still waiting to see my Dr.towards end of this month.
PensionExpert
April 14, 2022 1:58 pmDear Mary,
Sorry, but our blogsite is not affiliated with the government. If your call line got disconnected, your only way is to call back their service line again.
Joseph
PensionCanada.ca Team
Dominic
May 27, 2022 7:31 pmI’m on CPP disability benefit but I did not receive my direct deposit payment for the month of May because my joint bank account was closed by mistake. I managed to re-open the joint account but it was too late and payment was not deposited successfully as the account was still closed upon payment due date usually a few days before the end of each month. Will there be an automatic re-attempt to deposit payment or are missed payments combined with next month’s payment? If not, who can I contact by e-mail to resolve any missed payments due to a mistaken closure of my bank account?
PensionExpert
May 30, 2022 10:51 amHello Dominic,
In this case, it is best for you to contact pension call centre directly at 1-800-277-9917 to inform your situation to the call centre agent. They may be able to verify if the direct deposit was bounced back, if so, you may provide a new banking info (transit number, institution number, and account number) to the call centre agent and they will be able to resend the direct deposit.
Joseph
PensionCanada.ca Team
Gai Lynch
August 15, 2022 1:49 pmI forgot to add that it is the Old Age Security number that I cannot get through to at 1-800-277-9914 – No available agents and waiting up to 1.5 hours on hold and told to call back another day by the recording.
PensionExpert
August 17, 2022 5:04 pmhello Gai,
Normally the best time to reach pension call centre is either early in the morning or near the end of the weekday. You have to keep trying to get through the call, it is the only way unfortunately.
John T.
PensionCanada.ca Team
Joe
November 2, 2022 1:23 pmHi Do you have any information on the 10 percent OAS raise as of July 2022 to seniors over 75 as i haven’t received any raise? only received a letter telling it was going up.
thanks
PensionExpert
November 2, 2022 9:59 pmhello Joe,
generally speaking, your first raised payment will be shown on the month after your 75th birthday. I would suggest you to call pension call centre directly to know your payment increase details.
John T.
PensionCanada.ca Team
Shannon
February 27, 2023 11:05 amSo I have been calling the office many ti.as and I always have a 1 he said I have never been answered within the 15 minutes why so busy.
PensionExpert
March 1, 2023 6:06 pmHello Shannon,
Call centre is especially busy from Monday to Wednesday. Best time to call is usually Thursday afternoon and Friday morning!
Melyssa
PensionCanada.ca Team
Michele
March 16, 2023 12:22 amHello,
My father died in November 2022. I have notified the governmnet agencies as required immediately after his death.
I have received his CPP T4A slip 2 weeks ago, but as of today, March 15 2023, I still have not received his OAP T4 slip. Are they being sent out late this year?
PensionExpert
March 16, 2023 10:33 amHello Michele,
You must contact pension call centre to request the information.
John T.
PensionCanada.ca Team
Gordon
March 17, 2023 10:40 ami have not received my CPP T4 slips yet and it is march 17th and i phone almost every day but wait for ever
PensionExpert
March 18, 2023 3:40 pmHi Gordon,
in this situation, you need to contact the pension call centre at 1-800-277-9914 to ask the call centre agent to resend a replacement copy. Meanwhile on the phone, they will be able to provide the T4 box number to you so you can file your income tax.
Aaron
PensionCanada.ca Team
M Wahe
April 11, 2023 2:02 pmI am a Canadian Citizen now living and working in the USA. About 5 months ago, I applied for CPP and OAS, through US Social Security Office/website using the CAN-USA1 form, but have not received any communication yet. Is this normal? If not, what can I do to expedite it?
PensionExpert
April 11, 2023 3:51 pmYou must contact the pension office’s Internation processing unit to find out the status of your pension application. Their office accept 1-800-Collect call.
John T
PensionCanada.ca Team
Armand Murcia
April 20, 2023 8:13 amThis did not work for me calling from Spain so let me share my experience. The call prompts you with introducing the number that you want to call and once you start typing you get interrupted by a message saying it does not understand the number. After a few unsuccessful trials typing the number I got an operator asking me what number I wanted to dial. In my case it was the pension office number 1-613 957 1954 for OAS. The operator dialed the number and got back to me saying they only answer was a voice mail (probably the same as if you dial directly ) which says nothing about collect calls accepted.
When I asked about what the voice mail said the operator was not a able to answer me and, upon insisting, hung up on me.
I unsuccessfully tried this a few times hoping for better luck.
Very frustrating. If anybody had better luck please share your experience.
PensionExpert
April 21, 2023 11:36 amIf you have access to Skype, you might be able to call the North American 1-800 number from Skype for free. Give it a try.
Aaron
PensionCanada.ca Team
Armand Murcia
April 19, 2023 7:11 amI currently live in Spain since 1986 after living in Canada for 20 years and applied for OAS on Dec 2021.
No feedback of any kind , not even acknowledging reception or an application number.
I spoke to on-line eService Canada agents (23/01/05 and 23/02/28). Feedback was application “is in the system” and “due date” was 2023/01/06 (?) but status information can only been given by Service Canada agents handling my file. I was suggested to follow up at 1-800 613 957 1954 but I made many unsuccessful calls from Spain with hopefully short expected waiting times but none were less than 40 min and could never get through.
Following instructions on the web site I tried collect calls through 1 800 COLLECT but the service does not work and offered no help at all
I also sent a claim letter on 02/03/23 to the address where the application was sent. No answer since either.
Is this normal? Almost 16 months processing time? I am now 66 with no clue on what is going on with my application. What else can I do?
PensionExpert
April 21, 2023 11:34 amHi Armand,
The telephone number for international pension callers remains the same. I would recommend that you call near the end of the week as they are less busy at call centre. Since there is a strike going on, the call wait time might be longer. You can find more info directly from Canada.ca website.
Ref: https://www.canada.ca/en/employment-social-development/corporate/contact/cpp.html
Aaron
PensionCanada.ca Team
Frederic Julien
September 18, 2023 10:54 amThis is crazy nuts! I am calling on a Monday (not a statutory holiday) since 0830 hrs and it is now 1100 hrs. Every single FN time i am calling its telling me to call back during business hours and then goes on to tell me the hours. Well it is working hours, just Fn answer the phone people! Christ
PensionExpert
September 18, 2023 12:23 pmhello Frederic,
Best time to call pension call centre is usually toward the end of the week!
Aaron
PensionCanada.ca Team
Donna Young
November 15, 2023 5:03 pmI need the Phone number for the Canada Pensions processing Centre,
PensionExpert
November 15, 2023 8:53 pmHello Donna,
The only number to call Service Canada pension office is 1-800-277-9914. This is their call centre general line where agent can assist on your file but are not the actual file decision maker. Can you request a call back from the processing office through the call centre agent.
John T.
PensionCanada.ca Team
Ernst Prem
February 17, 2024 5:10 pmIs it possible to send the application for CPP by e-mail?
I live in Austria and the mail to Canada takes about 10 days.
Victoria is responsible for me because I lived in BC.
PensionExpert
February 19, 2024 9:41 amHi Ernst,
Unfortunately you can not send your application by email. You may want to contact CPP office from oversea to find out what may be your alternative options.
John T.
PensionCanada.ca Team