Adding an authorized third-party communication person

If you are planning to add another person to help the pensioner to communicate with pension office, you can appoint the contact person through 2 options indicated below. This form allows pensioners to name an authorized person under the Canada Pension Plan or the Old Age Security Act. It authorizes that appointed person to both give and receive information to Service Canada on behalf of the client.

However, it does not provide authority for the person to apply for benefits for you, change your payment address or request/change voluntary tax withhold. This authorization is not an equivalent of a Power of Attorney.

Giving consent to a 3rd party person comes especially helpful for pensioner with language barrier, physical disabilities and mobility restriction. The 3rd party person must be confirmed by pension processing before releasing information.

3 options to give consent

1. My Service Canada Account

Go under CPP / OAS section and go under the Consent section.

2. Paper form (ISP-1603) Consent to Communicate Information to an Authorized Person

This form allows clients to name an authorized person under the Canada Pension Plan or the Old Age Security Act. It authorizes that person to both gives and receive information to Service Canada on behalf of the client. It does not provide authority for the person to apply for benefits for you, change your payment address or request/change voluntary tax withhold.

You may request the form by calling the pension call centre at 1-800-277-9914 or by downloading the form online. Click here.

This form must be received at the pension processing office and have the authorized person’s name added to the pensioner’s file before Service Canada agent can release any information to the authorized person. Bringing a signed form to Service Canada centre would not be able to receive information right away.

New* – If the pensioner is unable to sign the consent form and the signature is marked “X” in section 1, it will require a witness information and signature in section 3. Under Section 3 (Witness Declaration), it can only be signed by someone who knows the pensioner. A third-party person, such as an employee at the Service Canada centre can not act as a witness.

3. Hand-written authorization paper (one-time use)

You can submit a handwritten letter of authorization only if you indicate that you prefer not to complete the ISP 1603 form or would like to further give restriction to the person to help you communicate with CPP/OAS call centre. The letter of authorization must be legible and include the following information:

– date the authorization takes effect
– authorization’s time frame (from when to when)
– pensioner’s address, telephone number, SIN
– program to which the letter applies (CPP, OAS or both)
– the name, address and telephone number of the authorized person
– the client’s conditions or statement of authorization
– signature

This letter must be received at the pension processing office and have the authorized person’s name added to the pensioner’s file before Service Canada agent can release any information to the authorized person. Bringing an authorization letter to Service Canada centre would not be able to receive information right away.

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