Thanksgiving Holiday Pension Office Closure
Due to the national Canadian Thanksgiving Day holiday on Monday, October 12, 2026, the Service Canada pension call centre and all local Service Canada centres will be closed to the public. Regular hours resume on Tuesday, October 13, 2026.
What Is Closed on Thanksgiving Monday, October 12, 2026
| Service | Status on Monday, Oct 12 | Reopens |
|---|---|---|
| Service Canada centres (in-person) | Closed | Tuesday, Oct 13 |
| CPP / OAS pension call centre (1-800-277-9914) | Closed | Tuesday, Oct 13 |
| EI call centre (1-800-206-7218) | Closed | Tuesday, Oct 13 |
| Passport offices | Closed (pick-ups and processing pause) | Tuesday, Oct 13 |
| CRA offices and call centres | Closed | Tuesday, Oct 13 |
| Canada Post | No mail delivery or collection | Tuesday, Oct 13 |
| Banks | Branches closed (ATMs and online banking work) | Tuesday, Oct 13 |
| My Service Canada Account (online) | Open 24/7 | — |
Will Your CPP or OAS Payment Be Delayed?
No. No CPP, OAS, or GIS payment falls on Thanksgiving Day. The October 2026 CPP and OAS payment date is Wednesday, October 28, 2026, which is not affected by the holiday, so direct deposits will arrive on schedule. One exception: if you still receive a pension cheque by mail, Canada Post does not deliver on October 12, so mail sent that week may arrive one day later than usual.
How to Check Your Pension Payment While Offices Are Closed
- Go to My Service Canada Account and sign in — the service stays available 24/7, including statutory holidays.
- Open the Canada Pension Plan (CPP) or Old Age Security (OAS) section to view your payment information and amounts.
- Confirm your direct deposit details and mailing address are up to date so future payments are not delayed.
- If you still need help, call the pension call centre at 1-800-277-9914 starting Tuesday, October 13, 2026.
What You Can Still Do Online
My Service Canada Account stays available throughout the holiday. You can view your CPP/OAS payment information, check your application status, update your direct deposit and mailing address, and view or print your tax slips — all without waiting for the offices to reopen.
Remaining Service Canada Closures in 2026
| Holiday | Date in 2026 |
|---|---|
| Thanksgiving Day | Monday, October 12 |
| Remembrance Day | Wednesday, November 11 |
| Christmas Day | Friday, December 25 |
| Boxing Day | Saturday, December 26 (observed Monday, December 28) |
Frequently Asked Questions
Is Service Canada open on Thanksgiving Monday 2026?
No. All Service Canada centres and the pension call centre are closed on Monday, October 12, 2026, and reopen Tuesday, October 13.
Will my October CPP or OAS payment be late because of Thanksgiving?
No. The October payment date is October 28, 2026 — more than two weeks after the holiday — and is not affected.
Who do I call about my pension after the holiday?
Call the CPP/OAS pension call centre at 1-800-277-9914 starting Tuesday, October 13, 2026, during regular hours.
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